Terms of service

Welcome to Jahbali.

By accessing our website or placing an order with us, you agree to the following Terms of Service. These terms are intended to ensure a transparent and enjoyable shopping experience for every customer.

ORDERS

All orders are subject to product availability and acceptance. Once an order has been placed, you will receive an email confirming that we have received your order. A separate confirmation will be sent once your order has been dispatched.

PRODUCT INFORMATION

We make every effort to display our products as accurately as possible, including colours, descriptions and specifications. However, slight variations may occur due to differences in device displays or photography.

PRICING

All prices displayed on our website are listed in Kenyan Shillings (KES) unless otherwise stated. Prices are subject to change without prior notice, but any confirmed order will be honoured at the price paid during checkout.

PAYMENTS

Payments are processed securely through our authorised payment providers. Jahbali does not store or have access to your complete payment information.

SHIPPING

Delivery timelines are outlined in our Shipping Policy. While we strive to deliver every order within the estimated timeframe, delays caused by courier services, customs authorities, weather conditions or other circumstances beyond our control may occasionally occur.

RETURNS AND REFUNDS

Returns and refunds are governed by our Return & Refund Policy. Please review this policy before making a purchase.

INTELLECTUAL PROPERTY

All content on this website, including images, product designs, branding, logos, graphics, written content and trademarks, is the exclusive property of Jahbali. No part of this website may be copied, reproduced, distributed, modified or used for commercial purposes without prior written permission from Jahbali.

LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Jahbali shall not be liable for any indirect, incidental, consequential or special damages arising from the use of our website, products or services. Our total liability for any claim relating to a purchase shall not exceed the amount paid for the product in question.

GOVERNING LAW

These Terms of Service shall be governed by and interpreted in accordance with the laws of the Republic of Kenya.

CHANGES TO THESE TERMS

Jahbali reserves the right to update these Terms of Service at any time. Any changes will become effective immediately upon publication on this website.

PROHIBITED USE

You agree not to misuse this website, interfere with its operation, attempt unauthorized access to our systems, introduce malicious software, or use the website for any unlawful purpose. Jahbali reserves the right to suspend or restrict access to any user found to be engaging in such activities.

CONTACT US

If you have any questions regarding these Terms of Service, please contact us using the contact information provided on our website.