Refund policy

At Jahbali, every product is carefully inspected before dispatch to ensure it meets our quality standards. If your order arrives with a genuine issue, we are committed to resolving it promptly and fairly.

ELIGIBILITY FOR RETURNS

A return request must be submitted within 3 calendar days of receiving your order.

To be eligible for a return, the item must:

• Be in its original, unused condition.
• Have all original tags attached.
• Be returned in its original packaging where reasonably possible.
• Show no signs of washing, wear beyond fitting, damage, stains, odours or alterations.

Items may be tried on for fit, but must not be worn beyond fitting.

NON-RETURNABLE ITEMS

We are unable to accept returns for:

• Products that have been washed or worn beyond fitting.
• Items returned without their original tags.
• Products that have been damaged after delivery.
• Gift cards.
• Final sale or clearance items unless they arrive faulty.

FAULTY, DAMAGED OR INCORRECT ITEMS

If you receive an item that is damaged, defective or different from what you ordered, please contact us within 48 hours of delivery.

To help us assess your request, please provide:

• Your order number.
• A brief description of the issue.
• Clear photographs showing the product and the affected area.

RESOLUTION

Once your request has been reviewed and approved, Jahbali will, at its discretion:

• Replace the item (subject to availability), or
• Exchange it for an equivalent product, or
• Issue a refund where a replacement or exchange is not reasonably possible.

REFUNDS

Where a refund is approved, it will be processed through the original payment method within 5–10 business days, depending on your payment provider.

Original delivery charges are non-refundable unless the return is the result of an error on our part.

OUR RIGHT TO DECLINE A RETURN

Jahbali reserves the right to decline any return that does not meet the conditions outlined in this policy or where there is reasonable evidence that the product has been worn beyond fitting, washed, altered, damaged after delivery or otherwise used.

OUR COMMITMENT

We believe exceptional products deserve exceptional service. If something has genuinely gone wrong with your order, we are committed to resolving the matter professionally, promptly and with respect.